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MARA's services are exclusively offered to companies and entrepreneurs (Unternehmer) in the sense of § 14 German Civil Code (Bürgerliches Gesetzbuch, BGB), i.e. natural or legal persons or partnerships with legal capacity exercising their commercial or independent professional activity. This is not an offering to consumers (Verbraucher) in the sense of § 13 German Civil Code (Bürgerliches Gesetzbuch, BGB).

By creating an account user confirms to have read and to agree with MARA's General Terms and Conditions as well as the Data Processing Agreement

 EN

  • "I love that I don't have to start from scratch. Especially on stressful days, MARA helps to answer all my reviews quickly and easily."

    EMA House

    General Manager

  • "I’m impressed how MARA ‘thinks’ and writes on its own in every language and is still easy to use."

    Steigenberger Hotel Bremen

    Deputy General Manager

  • "I answer every guest review personally. With MARA, I've gotten much, much faster as I don't start from a blank page. It saves so much time and brainpower for the rest of my day."

    7Pines Resort Ibiza

    Executive Office Manager

  • "I'm really impressed with the choice of words of the AI. It really feels more human than I imagined it to be."

    Hotel Stadt Hamburg

    Marketing Manager

  • "The tool solves a real pain for me. It's definitely one of the most innovative solutions I've seen in hospitality technology lately."

    Neumühle Resort & Spa

    Managing Director

  • "The MARA assistant does the job for me and saves me so much time with almost perfect suggestions."

    7Pines Resort Sardinia

    Executive Assistant

  • "The personal touch is really phenomenal and it works great for all our customer feedback."

    Miele

    Knowledge Architect

  • "Before using MARA, writing a reply from scratch took me 5-10 minutes. Now I only need 2 minutes maximum for some refinements."

    Roomers

    Rooms Division Manager

  • "MARA helps me respond to all guest feedback individually, without templates, and achieve a 100% response rate."

    Gekko House

    General Manager

  • "With the click of a button, I can generate individual responses to reviews in any language. This saves so much time and guests feel more valued."

    Halbersbacher Hospitality

    General Manager

  • "We have been well impressed with MARA and the support it provided in responding to our reviews. We were able to generate over 100 personalized responses in a day with MARA."

    The May Fair London

    Front of House Manager

  • "The new algorithm rocks – the updated version is more precise, intuitive and eloquent than the previous one. Good job."

    The Westin London City

    Guest Experience Manager

  • "I love that I don't have to start from scratch. Especially on stressful days, MARA helps to answer all my reviews quickly and easily."

    EMA House

    General Manager